Legal Information

1. Data Controller
FramePulseDesign, located at Rua Sofia 88, 3000-388 Coimbra, Portugal, is the data controller responsible for your personal data processing. Contact: [email protected].

2. Data We Collect
We collect personal data you voluntarily provide when contacting us, including your name, email address, phone number, and project details. We also collect anonymized analytics data (page views, device type, referral source) through essential cookies.

3. Purpose of Processing
Your data is processed solely for: responding to your inquiries, delivering requested design and development services, communicating project updates, and maintaining internal records necessary for service delivery.

4. Legal Basis
Processing is based on: (a) your consent when submitting a contact form, (b) performance of a contract when you engage our services, and (c) our legitimate interest in responding to business inquiries.

5. Data Retention
Contact form data is retained for 12 months after the last communication. Contract-related data is retained for the duration of the service agreement plus 6 years as required by Portuguese accounting law.

6. Your Rights
Under GDPR, you have the right to: access your data, rectify inaccurate data, erase your data ("right to be forgotten"), restrict processing, data portability, and object to processing. To exercise these rights, contact [email protected].

7. Data Transfers
We do not transfer personal data outside the European Economic Area unless explicitly required for service delivery, in which case appropriate safeguards (Standard Contractual Clauses) are in place.

1. Service Scope
FramePulseDesign provides digital design systems, user interface design, responsive web development, accessibility audits, and related consulting services. All services are delivered from our office at Rua Sofia 88, 3000-388 Coimbra, Portugal.

2. Quotations & Contracts
All service engagements begin with a written quotation. A contract is formed upon your written acceptance of the quotation and receipt of the initial payment. Quotations are valid for 30 days from the date of issue.

3. Payment Terms
Invoices are payable within 14 days of issue unless otherwise agreed in writing. Late payments incur a statutory interest rate of 4% per annum plus recovery costs as per Portuguese civil code.

4. Project Milestones
Projects are delivered in agreed milestones. Each milestone requires client approval before proceeding. Deliverables not objected to within 5 business days are deemed approved.

5. Intellectual Property
Upon full payment, all deliverables (design files, code, documentation) are transferred to the client. FramePulseDesign retains the right to display completed work in portfolio and marketing materials unless explicitly restricted in the contract.

6. Limitation of Liability
FramePulseDesign's total liability shall not exceed the total fees paid under the applicable contract. We are not liable for indirect, consequential, or incidental damages.

7. Confidentiality
Both parties agree to maintain the confidentiality of proprietary information shared during the engagement. This obligation survives the termination of the agreement for a period of 2 years.

8. Termination
Either party may terminate with 14 days written notice. FramePulseDesign is entitled to payment for all work completed up to the termination date.

1. What Are Cookies
Cookies are small text files placed on your device when you visit our website. They help us provide you with a better browsing experience and allow certain features to function.

2. Essential Cookies
We use strictly necessary cookies to ensure our website functions correctly. These include: session cookies for navigation, cookie consent persistence (localStorage), and form state management. These cookies do not require your consent as they are essential for website operation.

3. Analytics Cookies
We may use privacy-respecting analytics to understand how visitors interact with our website. This data is anonymized and aggregated. No personal data is shared with third-party analytics providers.

4. Third-Party Cookies
We embed Google Maps on our contact page. Google may place cookies when you interact with the map iframe. We do not control these cookies. Please refer to Google's privacy policy for details.

5. Managing Cookies
You can control and manage cookies through your browser settings. Disabling essential cookies may impair website functionality. Our cookie banner allows you to accept or decline non-essential cookies.

6. Cookie Retention
Session cookies are deleted when you close your browser. Persistent cookies (such as cookie consent) are stored for up to 12 months. localStorage data for cookie consent is retained until you clear your browser data.

7. Contact
For questions about our cookie practices, contact FramePulseDesign at [email protected], Rua Sofia 88, 3000-388 Coimbra, Portugal.

1. Eligibility for Refunds
Refunds are available if: (a) the service has not yet commenced, (b) FramePulseDesign is unable to deliver the agreed scope due to internal reasons, or (c) the deliverable materially deviates from the agreed specification and cannot be remedied within a reasonable timeframe.

2. Partial Refunds
If a project is cancelled after commencement, a partial refund may be issued based on the percentage of work completed at the time of cancellation. Milestone-based payments already approved and delivered are non-refundable.

3. Refund Process
To request a refund, contact [email protected] within 14 days of the invoice date. Include your invoice number and reason for the refund request. We will acknowledge receipt within 2 business days.

4. Refund Timeline
Approved refunds are processed within 14 business days to the original payment method. You will receive a refund confirmation email upon processing.

5. Non-Refundable Items
The following are non-refundable: third-party licensing fees incurred on your behalf, domain registration fees, and work completed and approved under milestone deliverables.

6. Dispute Resolution
In the event of a dispute regarding refunds, both parties agree to attempt resolution through direct communication before escalating to mediation. Governing law: Portuguese law, jurisdiction: Coimbra, Portugal.